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North Star Sussex are extremely proud to have been granted the 'Buy with Confidence' charter issued by West Sussex County Council Trading Standards.

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. You can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.